General Terms and Conditions

These Terms and Conditions set out the rules for using the EnergyBet platform and describe the relationship between us and our users. We explain account duties, eligibility, acceptable use, how promotions work, payments and withdrawals, how disputes are handled and how we make changes to these terms. By registering an account you accept these rules and agree to comply with any additional requirements published in your account area.

Account responsibilities

You are responsible for keeping your account details accurate and for all activity that takes place under your login. You must not share or transfer your login, and you must notify us immediately if you suspect unauthorised access. We may require identity verification and supporting documents before permitting withdrawals or higher transaction limits. Personal limits set in your account take precedence and we may apply temporary holds, limits or suspensions if we detect suspicious activity or if additional checks are needed.

Eligibility requirements

Accounts are available only to individuals who meet our eligibility criteria. You must be of legal gambling age in your jurisdiction and provide truthful personal information during registration. Multiple accounts, accounts opened for fraudulent purposes or accounts belonging to excluded persons will be closed. We reserve the right to refuse or restrict access where local law or our risk assessments prohibit participation.

Acceptable platform use

Use of the site must comply with applicable law and these terms. You must not use the platform for money laundering, fraud, collusion or to automate play. Prohibited behaviour includes advantage play intended to exploit promotions, sharing accounts to breach limits, and any activity that disrupts service. We may suspend or close accounts, void bets or withhold winnings where we reasonably believe the terms have been breached.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these Terms and Conditions. Bonus funds are held in a bonus balance until wagering conditions are met and are not withdrawable until cleared in accordance with the promotion rules. Eligible payment methods, game contribution percentages, wagering requirements and expiry periods will be stated in each promotion. We may disqualify accounts or reclaim bonuses where we suspect abuse, error or breach of the promotion terms.

Deposits and withdrawals

We accept a range of payment methods and process deposits promptly in most cases. Withdrawals are subject to verification and security checks. We may require ID and proof of payment source before processing a withdrawal. Transaction limits and processing times vary by method and account status; higher amounts may require additional checks and may be paid in instalments. You are responsible for any bank or card fees applied by third parties.

Dispute resolution

If you have a complaint, please contact our support team in the first instance so we can investigate. We aim to respond promptly and resolve issues fairly. If you remain dissatisfied, there are alternative independent dispute resolution options which we will explain on request. While a dispute is being investigated we may temporarily restrict account activity to protect funds and the integrity of our systems.

Updates to terms and conditions

We may modify these terms from time to time. Material changes will be notified to you via your account or by other reasonable means. Continued use of the Energy Bet service after notification constitutes acceptance of the updated terms. We recommend you review these terms regularly and contact support if you have questions about any changes.