EnergyBet Casino Privacy Policy

At EnergyBet we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We aim to be clear about how we handle data when you register, place bets, play games or use our site and apps.

Types of data we collect

We collect information needed to create and manage your account, deliver services and meet legal obligations. This includes personal data, technical details and transactional records.

Personal data

Personal data covers details you provide when registering or contacting us, such as your name, date of birth, address, email, phone number and identity documents where verification is required. We also record account credentials and any communication you send to us.

Technical data

Technical data includes device information, browser type, IP address, geolocation based on IP, cookie identifiers and log information that help us operate the website and detect fraud or misuse.

Transactional data

Transactional data covers deposits, withdrawals, bet and play history, session activity, payment method details and loyalty or promotion activity. We keep records to process payments, resolve disputes and comply with regulatory requirements.

How we use your information

We use data to provide and improve our services, manage your account, process payments, detect and prevent fraud, and fulfil legal and regulatory obligations. Information also helps us offer customer support and personalise your experience where you have consented to this.

Data protection practices

We store data securely and limit access to authorised staff and third-party service providers who perform functions on our behalf. We use industry-standard technical measures to protect data in transit and at rest, and we review our security practices regularly.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember your preferences, measure site performance and provide personalised content where allowed. You can manage cookie settings in your browser or via the site cookie controls.

User rights

You have rights to access, correct and request deletion or restriction of your personal data, subject to legal and operational limits (for example, we may need to retain certain records for regulatory purposes). You can also object to direct marketing and withdraw consent where applicable.

Access, correction and deletion

To request access, correction or deletion of your data contact our privacy team. We will respond as soon as reasonably possible and within any applicable legal timescales. For privacy enquiries use [email protected].

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services, legal and regulatory bodies and selected partners who help deliver our services. All third parties are subject to contractual obligations to protect your data.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Any significant changes will be posted on the site and, where appropriate, we will notify account holders. If you have questions about privacy practices at Energy Bet please contact our privacy team at [email protected].