Contact Our Team
Our support team is available to help with account questions, verification, deposits, withdrawals, technical issues or any general feedback. We can assist with registration, KYC uploads, troubleshooting the mobile site or app, and queries about promotions or responsible gambling tools. For account-related matters that need action, please have your account details ready to speed up handling. Contact us via live chat, email or phone and our team will respond promptly during published hours and for privacy queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within a few hours) |
| General enquiries | [email protected] (non-urgent account queries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 0821 (Mon-Sun, 09:00-00:00) |
| Working hours | Mon-Sun, 09:00-00:00 |
Support via Email
At EnergyBet we prefer email for detailed requests, account issues or enquiries requiring documents. Please contact [email protected] with a clear subject line and include up-to-date contact details and any reference numbers to avoid delays. For urgent matters you can also use live chat, but email to Energy Bet ensures full handling and a traceable response.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. Simple requests via live chat are typically handled immediately, while email cases usually receive a response within 24 hours. Complex issues such as verification, payment investigations or regulatory checks may take longer, and times depend on the case specifics; we’ll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Every message is reviewed carefully by our team and used to shape updates to features, promotions and usability. Please share thoughts via the feedback form or email [email protected]. Your input helps us make the site easier to use and more enjoyable for everyone.